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Frequently Asked Questions (FAQ)
Downloading and Installing
How do I install Personal Knowbase from the PKSETUP.EXE file?
How do I install Personal Knowbase from the ZIP file?
I'm having trouble downloading.
How long can I evaluate the Personal Knowbase trial?
What happens when the evaluation period ends?
What if I try PK and decide it isn't what I was looking for?
How do I move PK to a new computer?
How do I install PK on a removable drive/disk?
System Requirements and Compatibility
What are the system requirements for Personal Knowbase?
Is there a Macintosh version?
Is there a Linux version?
Do you have a web-based version of PK?
Do you have a mobile version of PK for smartphones?
Does PK work on 64-bit systems?
Does PK work on Win8 tablet PCs?
Is PK multi-user capable on a network?
Is PK compatible with unicode text?
Ordering and Registration
How much does Personal Knowbase cost?
Is there a discount for ordering multiple licenses?
Can I use PK on multiple computers with a single license?
How do I register Personal Knowbase?
I ordered, but I haven't received my registration key!
I get a message that my registration key is too short.
I received my registration key, but it doesn't work.
Upgrades and Maintenance Releases
How do I update Personal Knowbase to the latest version?
How will I know when Personal Knowbase has been updated?
Is this an upgrade or a maintenance release?
How do I tell what version I'm running?
Can I get support for PK 2.x?
Change my email address or stop upgrade notifications.
I'm not receiving notifications of upgrades. Why not?
What is your policy on free upgrades?
Personal Knowbase Features
What files do I need to back up to protect my PK data?
Can I open multiple Knowbase files at once?
How many articles can Personal Knowbase hold?
How many keywords can Personal Knowbase hold?
How large can a Personal Knowbase article be?
Can I insert images into my articles?
Can I export my articles to a tabled or delimited format?
Can I use my scanner to scan pages into PK?
Why can't I make new articles or change old ones?
Exporting articles to RTF is slow.
A text substitution program is moving PK's hypertext links.
Em-dashes and en-dashes are not saved in PK articles.
The response time when typing in the Article Window is slow.
If you can't find an answer to your question here,
please contact us.
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Personal Knowbase blog
for announcements and tips.
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