> Ordering and Registration
FAQ: Ordering and Registration
How much does Personal Knowbase cost?
One single-user license is $49.95 (U.S. dollars).
Is there a discount for ordering multiple licenses?
Yes. See our pricing table for details on multiple-license discounts.
Can I use PK on multiple computers with a single license?
Yes, if you are the only person using Personal Knowbase on both computers.
Our license is single-user, as opposed to single-computer (the registration key is encoded to your name rather than the hardware). Simply install the software on both computers, and use your registration key to unlock it on each computer.
How do I register Personal Knowbase?
When you order a license for Personal Knowbase, we immediately email your registration key directly to you. In rare cases, when human intervention is required, we email your key within 24 hours. See our Ordering page for more information.
Convert the trial version into a registered version using the registration information we send you. Copy the entire registration email to the Clipboard by pressing Ctrl-a to select all, then Ctrl-c to copy it. Then start Personal Knowbase and click on the "Register Now..." button when the evaluation screen appears. The Registration Information form will retrieve your name and key from the Clipboard and fill in the fields. Click OK to finish registering.
If the registration form is not filled from the Clipboard, you can enter your registration information manually. Enter both fields exactly as they appear in the email.
I ordered, but I haven't received my registration key!
We send your registration key automatically by email when we receive your order. In rare cases, when human intervention is required, we email your key within 24 hours.
Possible reasons for a further delay are:
If you think it's been too long since your order, and you haven't heard from us, please contact us and let us know! Send us the name under which you ordered the software, your email address, the date of your order, and the method by which you ordered (check, credit card, by web, by phone, etc).
You may also want to send us an alternative email address in case your spam filters are preventing email delivery.
If we are still unable to contact you by email within 2 days of your contacting us, we will send your registration information by postal mail.
I get a message that my registration key is too short.
When you try to enter your registration information, you may see this message:
This usually means you are trying to enter a version 2 key into version 3 or later of Personal Knowbase. For upgrade information, see the Upgrade page.
If you have already upgraded to version 4.x and have lost your registration key, feel free to contact us to have your key resent.
I received my registration key, but it doesn't work.
The registration key is only encoded to the user name. It should work on any Windows desktop computer.
Here are some tips for entering the registration info:
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