Bitsmith Software's Personal Knowbase: unique free-form notes management software
  Home What's New Support Contact
Home > Support > Privacy Statement

Privacy Statement

Bitsmith Software considers customer information to be confidential. We do not release it to any third party. We do not sell, rent, or lend our users' personal information. No customer data are stored on our web server or are publicly accessible.

What information we collect

When you order Personal Knowbase, the ecommerce company (see below) passes your customer data to Bitsmith Software. This includes standard personal identifying information such as name, address, email address, and IP address. This does NOT include your credit card number.

We archive support emails, forum messages, blog comments, and social media messages pertaining to Bitsmith Software or Personal Knowbase.

If you submit comments to our blog, WordPress stores your submitted details in its database.

How we use your information

We add your name and email address to our customer mailing list only if you check the box on your order form opting in to our mailing list or if you later request to be added to the list. You can unsubscribe from this list at any time using our Remove from Mailing List form.

We use your customer information to determine eligibility for software upgrade discounts.

Responding to a support inquiry occasionally requires additional information. In such cases, we may consult previous user history (such as archived support emails) to check for this information.

Software downloaded from this site

The software programs available on this web site do not make unauthorized connections to the Internet or send any data without your consent. The only web connections made are those initiated by the end user, for example by selecting a menu command to connect to check for software updates.

Cookies

This site does not use Cookies with the following exceptions:

  • Our blog uses a standard WordPress installation, which uses Cookies, for example, to track the status of submitted comments.
  • Some pages display Google Adsense ads which use scripts external to our site which may use Cookies.
Ecommerce companies

We contract professional ecommerce companies as resellers to process online and telephone orders. When you place an order through one of these companies, they pass your ordering information to us so that we can fulfill your order. Please see their privacy statements for more information: