Frequently Asked Questions (FAQ)
- How do I install Personal Knowbase from the PKSETUP.EXE file?
- How do I install Personal Knowbase from the ZIP file?
- I'm having trouble downloading.
- How long can I evaluate the Personal Knowbase trial?
- What happens when the evaluation period ends?
- What if I try PK and decide it isn't what I was looking for?
- How do I move PK to a new computer?
- How do I install PK on a removable drive/disk?
- I'm installing Personal Knowbase on a very large drive, but it tells me I need more space.
System Requirements and Compatibility
- What are the system requirements for Personal Knowbase?
- Is there a Macintosh version?
- Is there a Linux version?
- Do you have a web-based version of PK?
- Do you have a mobile version of PK for smartphones?
- Does PK work on 64-bit systems?
- Does PK work on Win8 tablet PCs?
- Is PK multi-user capable on a network?
- Is PK compatible with unicode text?
- How much does Personal Knowbase cost?
- Is there a discount for ordering multiple licenses?
- Can I use PK on multiple computers with a single license?
- Can I pay by personal or company check?
- Can I pay using a purchase order?
- How do I register Personal Knowbase?
- I ordered, but I haven't received my registration key!
- I get a message that my registration key is too short.
- I received my registration key, but it doesn't work.
Upgrades and Maintenance Releases
- How do I update Personal Knowbase to the latest version?
- How will I know when Personal Knowbase has been updated?
- Is this an upgrade or a maintenance release?
- How do I tell what version I'm running?
- What if I'm not sure that I want to upgrade?
- Can I get support for PK 2.x?
- Change my email address or stop upgrade notifications.
- I'm not receiving notifications of upgrades. Why not?
- What is your policy on free upgrades?
- What files do I need to back up to protect my PK data?
- Can I open multiple Knowbase files at once?
- How many articles can Personal Knowbase hold?
- How many keywords can Personal Knowbase hold?
- How large can a Personal Knowbase article be?
- Can I insert images into my articles?
- Can I export my articles to a tabled or delimited format?
- Can I use my scanner to scan pages into PK?
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